The Glebe Practice

Alert (Urgent)

If you require urgent medical help which cannot wait until the surgery reopens, please call NHS 111 for assistance or visit www.111.nhs.uk

IMPORTANT NOTICE

NEW APPOINTMENT SYSTEM COMING 10TH JUNE 2024

We are introducing a new appointment booking system called total triage on 10th June 2024. This is designed to ensure patients who most need access will be directed to the right clinician at the right time. It will remove the first come first serve system that is currently in place and will alleviate the 8am rush for appointments. You will not be able to bypass this system.

From 10th June if you wish to book an appointment with a GP you will be asked to complete either an online request through either our website or the NHS App or we can complete the forms for you here at the surgery if you would rather call us.

EVERY request to see a GP will be handled in this way (appointments for blood tests and nursing appointment will remain the same as they are now)

Once the form arrives with us two members of our clinical team (this will include a GP) will triage your request and you will be offered either an appointment with a suitable member of our health care team or be advised that we will refer you to a more appropriate health care provider such as the Pharmacy. You may also be provided with self-care advice as appropriate.  Your request will be triaged in terms of the urgency of need based on the GP’s opinion. You may be contacted to provide further information; therefore, it is important that when completing the forms, you provide as much information as possible regarding your needs.

When the team have assessed your needs, you may be sent a link to self-book your appointment into an appropriate slot (you will be offered a range of dates and times). If you don’t have the facility to self-book a member of our reception team will contact, you to offer you an appropriate appointment.

The great news is that you won’t be asked to call back the next day once all our slots are full for the day – you will be offered a solution within 24 hours of your request depending on the clinical urgency of your request. This means that if your need is urgent based on the GP’s advice you will be offered a same day appointment, or a next day appointment should you contact us later in the day Patients with a more routine need will still be responded to within a responsible timescale to be offered an appropriate pathway.

This triage service will be active from 7.30am- 6pm Monday to Friday – it may be switched off during heavy periods of the day for a short time to allow the team to review all requests. The service will NOT be available to use on a weekend or on a Bank holiday.

The system is also capped to receive a safe level of  requests per day. This aligns with our safe working policies. If we hit this capacity, you will receive a message to state that we have exceeded safe working levels and the system will switch off for the day.

This new system will provide a safer, fairer, and a more  effective way to provide patients with the care they need using “Right care, FIRST time” approach. It will also alleviate the morning telephone rush with patients having to wait an unacceptable amount of time waiting for the calls to connect due to volume of calls at busy periods

PLEASE SEE THE " CONTACT US ONLINE" BOX BELOW 

 

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The Glebe Practice serves Saxilby and the surrounding villages. We aim to provide the very best in general practice services. Our team includes 7 GPs, 2 Pharmacists, 4 practice nurses, 2 healthcare assistants. We have a fantastic reception, dispensary and admin team.

We offer a full general practice service which includes providing in house services such as: chronic disease management; contraception advice and management; antenatal and postnatal care; childhood immunisations; travel vaccines and more.

We also provide training and placements for young doctors in training who wish to gain experience as a doctor in general practice.

We provide a dispensary service for patients living further than one mile from the village chemist.

Please note: Our phone lines only open at 8:00am

Doors Open at 8:30am

The Glebe Practice

Address:
85 Sykes Lane
Saxilby
Lincoln
LN1 2NU

Main phone number: 01522 305298

Opening times: 8:30am-6:30pm (Currently closed)