Need to request a GP appointment?

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Appointment Requests and Total Triage

We use a system called Total Triage to manage appointment requests. You can access Total Triage through our website without needing any login details, or via the NHS App.

There is no need to contact the practice at 8:00am to secure an appointment. The system is open for appointment, administrative and prescription requests from 8:00am to 6:30pm, Monday to Friday.

If you do not have access to the internet, or if you need assistance completing a triage form, please contact the practice by telephone. A member of our reception team will be happy to complete the form on your behalf.

Once submitted, your request will be reviewed by a member of our clinical team. Based on your needs, you may be:

Offered an appointment with the most appropriate healthcare professional.
Referred to a more suitable service, such as a local pharmacy.
Given self-care advice where appropriate.

All requests are prioritised according to clinical need and urgency, as assessed by the GP or clinician reviewing the information provided. You may be contacted for further details, so it is important to include as much relevant information as possible when completing the form.

Where appropriate, you may receive a secure link allowing you to book your own appointment directly into a suitable timeslot. If self-booking is not available, a member of our reception team will contact you to arrange an appropriate appointment.

Think Pharmacy First

Think Pharmacy First for Advice and Treatment. Pharmacists can give you advice on a range of conditions and suggest medicines that can help.

What can the Pharmacy First scheme do for me? | Healthwatch

What can Pharmacy First treat?

Your local pharmacy can now supply prescription-only treatment, if they believe you need it, for the following conditions:

Sinusitis (for patients aged 12 years and over only)
Sore throat (aged 5+)
Earache (aged 1 year-17)
Infected insect bite (aged 1 year+)
Impetigo (aged 18 years+)
Shingles (aged 18 years+)
Uncomplicated urinary tract infections (women aged 16 to 64)

How does Pharmacy First work?

If you are feeling unwell with any of these conditions, you can go to your local participating pharmacy and ask for a private consultation with the pharmacist.

You may also be referred by the practice if they don’t have any appointments and believe your pharmacy can help. The 111 helpline service may also refer you. Pharmacists can also offer this service on-the-spot if you go in asking generally for help.

Pharmacists may offer a virtual consultation by phone or video call, or in person in a private room in the pharmacy. They will ask questions, may perform an examination and must get your consent to access your medical records. The pharmacist will be able to recommend the best course of action based on your clinical needs. This might include issuing prescriptions for antibiotics or antivirals where necessary or advising you on over-the-counter treatments that could help.

Upcoming Staff Training Afternoons

The Glebe Practice will be having monthly staff training afternoons on the following dates from 1pm - 6.30pm
Thursday 6th August 2026

Thursday 10th September 2026

The dispensary will be closed from 1- 6.30pm during this time.

There will be limited staff on these dates a GP will be available to deal with Emergencies only.

We apologise for any inconvenience this may cause but this is the only time available for us to train our staff and keep them up to date with continual changes within the NHS.