Dispensary Opening Times

PLEASE NOTE YOU CAN COLLECT YOUR PRESCRIPTION BETWEEN 8:30-18:00 EVERY DAY. THE HATCH DOES NOT NEED TO BE OPEN TO RECEIVE YOUR PRESCRIPTIONS. THE ONLY EXCEPTION ARE FRIDGE PRESCRIPTIONS OR CONTROLLED DRUGS. YOU WILL RECEIVE A TEXT WHEN YOUR PRESCRIPTION IS READY.

Dispensary Opening Hours 

Monday              09:00 – 11:30 15:00 – 17:00

Tuesday              09:00 – 11:30 15:00 – 17:00

Wednesday        09:00 - 11:30  15:00 - 17:00

Thursday            09:00 – 11:30  15:00 – 17:00

Friday                 09:00 – 11:30  14:00-16:00

IMPORTANT NOTICE: The dispensary will be closed every 3rd Wednesday of the month in the afternoon. Prescriptions can still be collected via the Reception team.

Repeat Prescriptions

For queries, please email: Licb.saxilbydisp@nhs.net

The quickest and easiest way to order your medication is through the NHS APP. You can also  access online medical services from our practice via Accurx which includes ordering repeat prescriptions. You can find links to these services on the right of this page.

If you wish to take advantage of these online services, please complete our sign up form also on the right of this page and bring it to the surgery with some form of photo ID and you will be provided with your log in details. 

PLEASE NOTE that in accordance with medico-legal advice and NHS Best Practice guidelines, we will no longer accept verbal requests for repeat prescriptions by telephone. Repeat prescriptions can be ordered in paper form, by handing your counterfoil in at the counter or posting your counterfoil or request to us. In addition, if you have access to the internet, you will be able to order your repeat medication online, as detailed above.

Repeat prescriptions are issued by the doctor and are intended to be repeated on a regular basis at the doctor’s discretion. The right hand side of the prescription indicates your repeat medication and when the next review of your long-term medication is due. When your medication is running low and an issue is due you can request your prescription via the following means:

• Dropping off the right hand side sheet at the surgery, the Saxilby chemist or the Skellingthorpe chemist. You must mark on the sheet which medication is required and if you are not a dispensing patient you must indicate whether you will be collecting the prescription from the surgery or would like it sending to the chemist.
• Posting the right hand side sheet to either of the surgeries indicating which medication is required and your preferred method of collection. Remember to leave plenty of time for occasional posting delays.
• Ordering online through Patient Access via the link at the top of this page. You must register for this service at the dispensary.

How to Obtain Your Medicines

If you live more than a mile away from the chemist and are on our dispensing list, you can obtain your medicines from the dispensary at the surgery. Our receptionists will tell new patients whether they are able to receive this service when they register with us.

If you collect your medication from a pharmacy, your prescription will be sent electronically directly to that pharmacy. This format means that you no longer get a print out prescription and that your medication will go directly to a pharmacy that you nominate. This will save you time by no longer needing to visit your doctors practice to collect the print-out and then need to go to the pharmacy to collect the medication

Collections

The practice will endeavour to turn your request around with 4 working days If your prescription has not been collected within three weeks it will no longer be available to collect and another request must be submitted.

This does not include bank holidays.

Acute Prescriptions

Acute prescriptions are issued by the doctor and are intended to be a one off issue of medication. If you are a dispensing patient the dispensary can issue this medication to you and will endeavour to provide the medicine before you leave the premises.

If you are not a dispensing patient the doctor will provide you with the paper script and you will need to take this to a chemist of your choice. The chemist will provide you with the medicine detailed on the prescription.

Further issue of medicines prescribed on an acute prescription will not occur without the consent of a doctor.

If after completion of the course of treatment the illness has not resolved then there is likely to be a need to revisit the doctor rather then a further issue of the medicine.

If you are unsure of what course of action to take you can leave a message via the Dispensary answer phone between 8am and 6.30pm. The Dispensary team will response to the messages within 48 hours. Please do not leave medication request via this service as we are unable to accept them.

Dispensary

The Glebe Practice Saxilby site has a dispensary providing services to those patients who live more than one mile away from a commercial chemist.  

We provide a home delivery service for patients who are unable to collect their repeat prescriptions due to medical circumstances or immobility. This is not an NHS service but a service provided and paid for by the practice. To use this service there must be someone at home to receive the delivery and any payments due must be made in advance. Payment cannot be accepted by the courier.

Medication Reviews

If you are taking regular repeat medication you will be asked to attend regular medication reviews. This is to ensure that your medication is still suitable and is working. The clinician can then assess any side effects, discuss any concerns that you may have and provide alternative options that may be available to you.

Depending on the medication you are taking the review may involve blood pressure monitoring and/or undertaking blood tests. If you are aware that you need a blood test beforehand please make an appointment with the phlebotomist prior to your review with the nurse.

The date of your review is on your repeat prescription slip. If you notice that you are due for a medication review please make an appointment at your earliest convenience. Reviews are for your benefit and to allow us to provide the best possible treatment for your condition.

If you go over the date of your review without attending the practice you may not be able to re-order your prescriptions.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website. The quickest way to buy a PPC is to buy it online from the NHS Business Services Authority website which can be found here.