Your views are important to us!
As a practice we believe it is important to hear the views of our patients on the services they receive. We appreciate all forms of feedback as it is a valuable way of seeing what is working and what can be improved with regards to the practice and the services we offer. Feedback from the people that use our services is even more valuable. We look at the feedback on a regular basis. This includes doctors, managers, nurses, administrative and reception staff. We take your comments very seriously to help us improve the way we work.
You can provide your feedback by downloading the correct forms below and emailing the document to: email@example.com or by handing it to reception.
Compliment and Achievement Form
If you think that a member of our staff deserve recognition for their work or something they have done in particular, please let us know. We would love to receive feedback on our staff.
Click on the right to send us any compliments or to let us know of any achievements you believe should not go unnoticed. Please download the document. You can then email, post or bring in this form and we will make sure it is given to the practice manager and to the colleague you are referring to.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
Suggestions and Ideas
Your comments and suggestions are important to us, please click on the link on the right and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Click on the right to send us your suggestions. Please download the document. You can then email, post or bring in this form and we will make sure it is given to correct department.